Transport Delay Refund & Compensation Diagnoser
Check your rights to compensation or refund following a flight or train delay/cancellation under European regulations.
10 min diagnosis + 20 min claiming
Travelers, air and rail passengers
medium
- - Ticket or boarding pass saved
- - Exact arrival time confirmed
- - Cause of the delay identified
À propos de cette checklist
A delayed train or canceled flight can turn a dream trip into a logistical and financial nightmare. But did you know the law is often on your side? With the EU Regulation 261/2004 for air travel and railway passenger rights, you have powerful specific rights. This interactive diagnoser helps you figure it out in a few clicks. Depending on your mode of transport, the exact duration of the delay, and its cause (weather vs. carrier responsibility), we calculate the amount of fixed compensation you're entitled to (up to €600 per passenger) and the exact steps to claim it.
Technical variable: transport_mode
Technical variable: flight_origin
📋 Collecting Evidence (Common Step)
Keep transport tickets
Proof of delay
Keep expense receipts
Pourquoi utiliser cette checklist ?
Transport companies often count on passengers becoming discouraged by administrative complexity. Knowing exactly what your rights are (fixed compensation, meal coverage, full refund) allows you to not settle for a measly voucher and to get the bank transfer you are legally owed.
Les grandes étapes
The tool guides you through 3 phases: the immediate collection of evidence (screenshots, photos of departure boards), the legal analysis of your rights under EU Reg 261/2004 (flight) or railway regulations, and finally the concrete action plan to submit your claim or go to a mediator in case of unjustified refusal.
Conseils & Erreurs à éviter
Never throw away your boarding pass or ticket, even after a delay! It is the essential proof of your presence. If you travel by plane and the delay exceeds 2 hours, immediately demand your meal vouchers at the airport: the airline has an obligation of assistance regardless of the cause of the delay.
Foire Aux Questions
What is the maximum compensation amount for a delayed flight?
For a flight departing from the EU or operated by an EU airline, the fixed compensation can go up to €600 per passenger for a delay of more than 4 hours on a long-haul flight (>3500km). It is €250 for short flights (<1500km) and €400 for intermediate routes.
What is an 'extraordinary circumstance' for an airline?
It is a legal excuse that allows the airline to avoid paying financial compensation (but assistance is still owed). This includes: dangerous weather, air traffic control strikes, political instability, or airport security problems. Attention: a technical failure of the aircraft is NOT an extraordinary circumstance.
How does train delay compensation work in Europe?
Under EU rules, you generally have the right to compensation if your train is at least 60 minutes late at your final destination (25% of the ticket price between 60 and 119 minutes, and 50% for 120 minutes or more).
Can I be refunded if I decide not to travel because of the delay?
Yes. For flights, you can ask for a full refund of your ticket and the return journey if the departure delay exceeds 5 hours. For trains, this option is generally open as soon as the foreseeable delay at arrival is 60 minutes or more.
What should I do if the airline refuses my compensation?
If the refusal seems unjustified (e.g., claiming 'bad weather' when it was sunny), you can contact the national enforcement body or use specialized 'No Win No Fee' agencies that manage the dispute for a commission.
